Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not offer refund for change of mind, individual tastes or incorrect orders. If a product has exceeded its best before date when received or is somehow faulty, Butterfly Fitness will replace the product at no additional cost.

Additional non-returnable items:
* Gift certificates
* Downloadable software products

To complete your return, we require a receipt or proof of purchase within 30 days of purchase. You must email us for confirmation and return delivery details prior to returning any products. We will then confirm by return email, full refund details and return delivery address. Contact us at info@butterflyfitness.com.au

There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All returns postage and insurance costs are to be paid by the buyer. We recommend that you use Registered post. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Butterfly Fitness will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@butterflyfitness.com.au.

Shipping
To return your product, you should mail your product to: 5 Wanbrow Ave, Balwyn North, Melbourne, VIC, 3104, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.